Lowes jasper tx9/2/2023 2 Years’ experience leading associates in a retail environment.In addition to the above responsibilities, this individual is held accountable for other duties as assigned.Accountable to Product location space accuracy through SIMS execution and feedback during reset and service execution.Support Ad Set execution through MST Flex endcap and promo space execution as well as validating promotional signage readiness.Teaches and demonstrates effective use of Lowe’s selling and service model.Manages all reset, service and pricing activity within the store as well as Live Nursery service and watering as seasonal need requires.Responsibilities Specific to the MST ASM.Sets an example for others by adapting quickly and effectively to work challenges and organizational change.Proactively builds and maintains collaborative relationships with cross-functional partners.Seeks performance feedback from others and pursues self-development opportunities.Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities including opening and closing the store) to appropriate non-MOD leaders. Validates that aisles remain clean, safe and free of clutter.Manages associate response to call buttons.Ensures depts are properly staffed for customer traffic, shifts associates for coverage as needed.Walks the store, observing customer/associate interaction and providing in-the-moment coaching to ensure associates are engaging customers and driving sales.Provides full leadership over the store, driving engagement, customer service, and staffing and operational efficiency.Drives a culture of safety, security and shrink prevention throughout the store, ensuring doors and gates are secured and monitored, signs of shoplifting and theft are reported appropriately, and that steps are taken on a daily basis to maintain inventory and shrink budget integrity.Monitors the use of store power equipment, ensuring that it is operated safely at all times and addressing any violations with associates.Anticipates and proactively addresses operational issues that could impact customer service levels and/or achievement of store sales goals.Looks for ways within respective departments to enhance the Pro customer experience and drive Pro sales.Identifies sales opportunities and gaps in inventory/merchandising and creates specific plans of action to drive improved in-stock, sales, and margin performance.Maintains knowledge of industry service, sales and operational trends and shares and applies knowledge where possible.Controls expenses including payroll and other controllable expenses, and manages payroll hours by confirming the schedule supports the forecasted payroll plan.Manages store opening and closing procedures.Serves as a primary escalation point for the most significant and impactful customer complaints. Identifies any barriers to superior service and communicates these along with solutions in a timely manner ensuring operations do not impact the customers' ability to see or interact with products.Drives execution of all service, reset, pricing and operational programs in assigned area by monitoring activities, providing feedback, and making adjustments where needed.Identifies any associate relations concerns and takes the appropriate action as needed, handling directly where appropriate and/or escalating issues to senior management or HR.Encourages others to share ideas and empowers others to make decisions while providing guidance when necessary.Manages performance of associates against established goals and works with supervisors to take action when necessary to address performance concerns.Provides open and timely feedback, coaching, training, development opportunities and mentorship to members of the team and encourages others to communicate openly and share constructive feedback.Provides recognition for demonstrating effective behaviors and exceeding operational goals at the individual and team level.Connects with the team regularly to understand challenges they are facing and to remove obstacles.Sets clear and measurable service, and operational goals for the team, ensures the team’s effort supports those goals, and tracks progress on a daily basis.Models the behaviors that are needed to deliver SMART customer service, maintain an in-stock position, and keep the store clean and safe for customers.
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